No. Whether you knew about the high commission being charged or not doesn’t matter; you can still make a claim.
You do not need to use a claims management company to make your claim; and if your claim is unsuccessful, you can refer it to a statutory ombudsman service, such as the Financial Ombudsman Service, yourself for free.
Find Your Claims Limited is a Claims Management Company authorised and regulated by the Financial Conduct Authority FRN: 838317
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